Compassionate and evidence-based response to mental health crisis situations.
The system is designed to increase safety for both the responder
and the person in crisis, improve outcomes for individuals suffering from
unmanaged mental health challenges and promoted effective oversight.
Prior to establishing contact with a person in crisis, responders review a brief synopsis of critical safety factors including de-escalation techniques, any known triggers and contextual information compiled from previous contact.
Responders complete a digitized version of the interRAI™ Brief Mental Health Screener (BMHS). The BMHS provides rapid on-scene evaluation of risk and uses clinically validated algorithms to assist in evaluating risk of harm and determining appropriate outcomes. www.interRAI.org
Secure community networks facilitate wireless transmission of on scene observations to hospital, community mental health and other partner agencies. Advanced notification prior to hospital transport facilitates improved transfer of care.
Real-time access to de-identified aggregate response data via secure analytics portal and automated reporting. Provides timely access to key metrics and insights for agency leadership, community partners and policy makers.
Improve Crisis Outcomes
POLICE INITIATIVE ‘SAVES LIVES’
Health IM proved its usefulness day one of its implementation.
When Belleville Police Cst. Ryan Laycoe finished his Health IM training course, he didn’t expect to be using it on the first day it launched. But on October 29 the system got its first mental health referral for what would become an invaluable law enforcement clinical screening tool.
“The program saves lives,” said Belleville Police Chief Ron Gignac.
Laycoe said his favourite feature of the tool would be the information provided by other officers regarding how best to communicate with a specific person in crisis.
POLICE PROGRAM TO DEAL WITH MENTAL HEALTH CALLS PAYS OFF IN KAWARTHA LAKES
Kawartha Lakes This Week
Kawartha Lakes Police Chief Mark Mitchell remembers the days when an officer who took a person suffering a
mental health crisis to the hospital would have to wait for hours until the patient received medical care.
“Sometimes we’d have to go to Peterborough or Whitby and it could take as long as six hours,” the chief says.
Those days are gone.
SMARTPHONE APP HELPS BRANDON POLICE NAVIGATE MENTAL HEALTH CALLS, CONNECT PEOPLE WITH RESOURCES
It's a call police agencies across Canada get all too often — someone in mental distress threatening to
harm themselves or others around them. But Brandon police say a new app available at the fingertips of
front-line officers has helped more easily de-escalate situations and connect people to the most appropriate
Police in the southwestern Manitoba city began using an app called HealthIM last summer. It was installed on duty-issued smartphones after the police service received provincial finding.
DELTA POLICE FIRST IN B.C. TO USE NEW TECH TOOL FOR CALLS INVOLVING MENTAL-HEALTH CRISES
Delta police became the first police force in B.C. to use the HealthIM app that’s linked to the Surrey hospital’s emergency department. Police responding to calls involving a mental-health concern use a 25-question checkbox tool based on their observations of the individual. Once they input the information into the app on their mobile phones, they see a score that determines whether an individual needs to be apprehended under the Mental Health Act and taken to the ER. If the score doesn’t add up to that, then the police can link individuals to community mental-health services.
HealthIM encryption practices comply with provincial and federal privacy legislation to protect the privacy rights of vulnerable persons in crisis.
System access is limited to authorized first responders and all activity is tracked via audit log. Information is anonymized at source for transmission and data is end-to-end encrypted both in transit and at rest.
Compliant with FIPS 140-2 and CSE cryptographic standards for “PROTECTED B” data. Fully redundant Tier III server infrastructure. 4096 bit RSA encryption across TLS protected channels.
Delta Police Summary Video
“HealthIM provides seamless, collaborative engagement between our clients, our community partners, and interagency programs. It allows for community partnerships to continue to look for innovative ways to assist an individual through their mental health, or, crisis situation.”
Westman Crisis Services
Prairie Mountain Health
“As a community addictions and mental health service provider we are very excited about the increased level of referrals and engagement the HealthIM software has helped create. Police have become one of our largest external sources for referrals. Implementing HealthIM in our community has lead to more people becoming engaged in the healthcare system and receive the support they need to maintain wellness.”
Senior Manager of Operations
Addictions and MH Services -
Hastings Prince Edward
“Operational expediency and efficiencies in uniform patrol operations were realized. The ability to leverage information across different public service sectors has improved our policy development, staffing and tactical decision making. We have a stronger understanding of those in our community suffering from mental health challenges and are responding in a safer and more coordinated fashion.”
Deputy Chief Gord Perrier
Deputy Chief, Operations
Winnipeg Police Service