Development Funded By:
Digital Public Safety System
HealthIM software supports first responders during emergency mental health crisis calls
The system is designed to promote safety for both the responder and the person in crisis, improve outcomes for individuals suffering from unmanaged mental health challenges and promote effective oversight.
HealthIM Consists of Four Components
Program Benefits
Increase Safety
Responders alerted to care considerations prior to establishing contact with a person in crisis.
De-escalation information supports peaceful resolution of interactions.
Weapons possession and violent behaviour flagged for responders and healthcare staff.
Improve Crisis Outcomes
Notification system alerts community partners to incoming persons escorted by emergency responders.
Standardized clinical language supports care planning at partner agencies.
Responders empowered to make outcome decisions based on the needs of the person in crisis.
Effective Oversight
Standardized digital format allows for real time analysis of performance data.
Support for Quality Assurance and Professional Standards personnel.
Aggregate anonymized data provides insights into response patterns and performance metrics for policy makers.
Protection of an Individual’s Privacy Rights
All data owned by the emergency response agency which created it.
All personally-identifying information is anonymised and decrypted at source.
Privacy Compliance
System access is limited to authorized first responders and all activity is tracked via audit log. Information is anonymized at source for transmission and data is end-to-end encrypted both in transit and at rest.
Data Security
Compliant with FIPS 140-2 and CSE cryptographic standards for “PROTECTED B” data. Fully redundant Tier III server infrastructure. 4096 bit RSA encryption across TLS protected channels.
Contact us to learn more about the HealthIM system.
HealthIM in the Community